Support

Help and support

Try these quick checks first. If the issue remains, email the app version, device model, and steps that reproduce it.

Recognition is inaccurate

Correct amber-marked fields during review. Keep the ticket flat and evenly lit, with the service number, date, and times visible together.

Live fields depend on provider coverage and freshness. tripview keeps imported data rather than guessing an unreliable value.

Allow notifications and Live Activities in system Settings, and confirm the trip is not hidden or closed.

Delete the cloud account from the account screen. Export or erase local journeys and diagnostics from Data Management.

Support normally replies within two business days. Do not email identity documents, full ticket numbers, or unredacted ticket images.